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How does Online Counselling work?

It is a safe and convenient forum for getting help when you need it - without having to commit to ongoing sessions of counselling. You send me an email outlining your problem, concerns or issue, and I will respond within 72 hours, often sooner. I may ask for a little further clarification to make sure I understand your situation, and then will respond with a considered, detailed reply. After you receive your response there is no obligation for you to continue counselling with me - unless you wish to. I will never put you on a database or annoy you in the future. I will only contact you again if you request it.

What are the benefits of Online Counselling?

It is a very affordable method of getting competent professional advice. Where travel or time is an issue, it is a quick and convenient method of obtaining assistance when and where you need it.

It particularly suits those who do not want to have to be faced with possible embarrassment withdrawing from a situation if they do not like the experience.  It may be the answer for those only seeking help with one particular problem, or people with a physical disability or hearing loss.
You will have a written record of all your sessions to refer to at a later date.

What kind of problems can Diana assist you with?

• Trauma / Crisis
• Cancer / Illness
• Separation and divorce
• Grief and bereavement
• Relationship problems
• Loneliness
• Low self esteem
• Adoption
• Changes
• Stress
• Anger
• Parenting teenagers
• Weight issues
• Redundancy
• Work issues

How will I know if Diana is right for me?

When you first make contact with me I can provide you with a short questionnaire/evaluation form for you to fill out. From your responses, I will be able to work out if I am the right person to work with you. This is to save you time and energy, before you commit to paying for a session. I will get back to you as soon as I can within 48 hours.

How do I pay?

Once you have agreed to proceed and book a session I will send you an invoice via PayPal.
To maintain security I will not have access to any of your credit card details, and my credit card payment system is PayPal. PayPal gives you the option of using your credit card, debit card or bank account. PayPal is very easy to use. To learn more about PayPal visit the PayPal website

How do I begin?

Getting started is often the hardest part, particularly when you have never had any form of counselling. So it is important you understand that I don't expect your emails to be word perfect or spell checked. Telling me what you want to tell me, as it comes to you naturally, is probably the easiest way for you to communicate your feelings. If you want to provide me with back ground information that's fine too, don't worry about the length of your email.
If after one session you find the process to be beneficial, and you wish to continue, simply pay for sessions as you go along.

How many sessions will I need?

That is completely over to you. Some issues are naturally more complicated and require more time to address. We can discuss your particular needs and I can give you an indication of what I feel may be required, if you wish to keep working with me. My aim is to support you to work through your problems, but not to have you become dependent on me.

How do chat sessions work?

By email we discuss a mutually acceptable time to set up as Skype chat session. You will need to have Skype installed in order to do this. In this session we chat by typing backwards and forwards for a period of up to 1¼ hours. We can cover quite a lot of ground in this time as it is live, and another advantage is that you can always refer to our chat later, as it stored in your Skype history. Link to Skype

How do Skype sessions work?

Certain conditions apply here and we can discuss the parameters by email in the first instance. Obviously sometimes our differing time zones will impact on my ability to work with someone in this manner. Link to World Time Zones. Skype, if it is a possibility, provides a face-to-face counselling experience, during which I would take notes to refer to at a later date if necessary.

What are the Shipping Costs?

Auckland - from $3.50 NZD
Australia - from $7.00 AUD
USA - from $7.00 USD
Europe - from €6.00 EUR
Other Countries - $10.00NZD